SHIPPING & RETURNS

Shipping Policy

We aim to deliver the Goods within the indicative timescales offered at the time of order. References to "working day" shall mean any day of the week excluding Sundays and Bank Holidays. However, time is not of the essence for delivery or performance and all delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give an amended delivery estimate. If Goods are out of stock then We will let you know by e-mail. If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery and We reserve the right to deliver in multiple consignments. Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them. If the Goods or quantity which You receive are not as You ordered due to Our error then You should inform Us by telephone, email or letter using the contact details provided as soon as possible after You receive the Goods and become aware of the error. We will make good any error. We will also reimburse to You any delivery costs which You incur in sending the incorrect Goods back to Us. However, we ask You to contact Us in advance to arrange Your return. Any Goods which You receive in error and intend to returnshould not be used by You. Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods. For further information on deliveries please see Delivery Info We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property. If the Goods are not delivered on the date expected you should notify us of such non-delivery within 30 days of such failure of delivery.

 

DELIVERY RESTRICTIONS

As a result of various international carrier restrictions, certain products We sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when You add such items to Your basket or, in limited circumstances, We may have to cancel Your Order and issue You with a full refund.

Return & Exchange Policy

If You Change Your Mind You have a legal right to cancel the contract (subject to certain exceptions set out below) without giving any reason within 5 days from ordering the items. You can cancel by sending Us acknowledgment via the telephone or email. If you paid by bank transfer, the credit payment will be made the same way. The Goods must be returned unused with the original packaging. If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us. We will ordinarily refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned Goods or proof of postage of the same. You must take care of the products before You return them to Us. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value. You do not have the legal right to cancel any Goods which have been personalised to your requirements (for example custom basketball kits featuring Your name etc). If you simply want to exchange the Goods You have ordered, you can do so within 14 (Fourteen) days of the day after You receive the Goods. These are raw goods that have not been customised, printed or embroidered.

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